Terms & Conditions

Orders & Payment

All bouquets and arrangements are made to order. Full payment is required before I begin preparing your order.

If you need to make any changes to your order, please contact me as soon as possible. I’ll always do my best to help, but I can only guarantee changes if they’re requested at least 48 hours before your chosen delivery or collection date.

Delivery

I personally deliver all Millie Roses orders with great care.

If nobody is available to receive your flowers, I will leave them in a safe place, with a neighbour, or follow any delivery instructions you’ve provided where possible. If no suitable safe place is available, I may need to arrange a redelivery, which could incur an additional delivery charge.

Once your flowers have been successfully delivered or collected, responsibility for their care passes to you.

Cancellations & Refunds

If you need to cancel your order, please let me know at least 48 hours before your scheduled delivery or collection date. Cancellations made within this timeframe will receive a full refund.

As flowers are fresh, perishable products, I cannot offer refunds once your order has been prepared or delivered unless it is faulty or significantly different from what was ordered.

If you believe there’s an issue with your order, please contact me within 24 hours of delivery and include photographs so I can investigate and put things right where appropriate.

My 7-Day Fresh Flower Guarantee

I carefully select and condition every stem to help your flowers last as long as possible. When cared for correctly, I expect my bouquets to remain fresh for at least seven days.

If your flowers fail to meet this guarantee, please contact me within the seven-day period with photographs of the bouquet. I’ll assess the issue and, where appropriate, offer a replacement or refund.

This guarantee does not cover flowers that haven’t been cared for correctly or bouquets reported after the seven-day guarantee period.

Flower Availability & Substitutions

Flowers are seasonal, and occasionally certain varieties may be unavailable.

If this happens, I’ll carefully select suitable alternatives of a similar style, colour, quality and value to ensure your bouquet remains as close as possible to the design you ordered.

Handmade Nature of My Bouquets

Every Millie Roses bouquet is individually handmade using fresh seasonal flowers. Because flowers are natural products, every arrangement is unique.

The photographs on my website are intended as a guide. While I always aim to recreate the design as closely as possible, slight variations in flower varieties, colours and arrangement may occur depending on seasonal availability.

Liability

I take great pride in creating every bouquet and always handle orders with care. However, I cannot accept responsibility for delays or issues caused by circumstances beyond my control, including severe weather, road closures or other unexpected events.

I am also unable to accept responsibility for flowers once they have been delivered or collected, including damage caused by incorrect care or handling.

Questions

If you have any questions about these Terms & Conditions or your order, please don’t hesitate to get in touch. I’m always happy to help.